Basics of communication psychology.
Sender – receiver model.
Four sides of a message.
Perception and expectation filters.
Communication channels and types.
Active listening.
Dealing with stress in communication.
Recognizing and resolving resistance to communication in good time.
Intercultural communication.
Conversation management tactics.
The right preparation for a conversation.
Personality training.
Speaking technique.
Self-image – external image.
Effect.
Negotiating with confidence.
Conflict training.
Facial expression resonance.
Non-verbal communication (body language).





